5 main strategies and steps used in Process Consulting

Author: Ethienni Martins

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The set of activities that make up the routine of a company requires a high level of organization, otherwise there will always be time wasted in the process – not to mention the loss of service quality. For the whole process to happen in the desired way, there must be a continuous monitoring of all stages. The organization needs to have a clear vision of the future and, allied to this, it is essential to know the tasks that really bring results.

Still in this context, it is also necessary to include a series of management strategies in the corporate routine. And the help of technology is fundamental in this work, automating functions and focusing efforts in an organized and fluid way.

The fact is that, immersed in their daily activities, both managers and employees may find it difficult to identify gaps in the company. In other words, vision becomes “biased”, preventing problems from being noticed and, consequently, being solved. That's where Process Consulting comes in.

To make the operation of this practice clearer, we have gathered some strategies and steps used in Process Consulting.

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‍1) Mapping

Responsible for collecting information about the processes, including interviews with all those involved;

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2) Modeling

It is the design of the process flow, essential to bring clarity and organization of tasks;

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3) Improvement opportunity

It arises from the analysis of the previous steps, identifying bottlenecks that may be preventing increased productivity and wasting resources;

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4) Deployment and standardization

It is the definition of how the process should be executed. Through standardization, any employee who has the necessary qualifications for the activity will be able to enter the process and perform the tasks;

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5) Monitoring

After implementation, follow-up is performed. This can be done through process performance indicators to measure results.

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The implementation of these steps may seem complex at first, but they can be developed more easily if the company makes use of systems such as an ERP (integrated management software). This facilitates the discovery process and process improvement design.

‍Remember: with a Process Consulting, the flow of activities is known and understood by everyone. Thus, the performance will make it possible to increase the company's revenue and market value. In other words, the return on investment is guaranteed, as it will bring a double return to the business: saving resources and increasing capacity through process improvement.